As the new year has rolled around the corner and caught us by surprise, many resellers were themselves surprised to see their clients reaching out to them asking questions about official notifications from Microsoft. These notifications pertained to GDAP relationships that have expired on the New Year. Naturally, these requests filtered through to our support team, who spent some time answering many requests from our resellers regarding GDAP.
Granular Designated Admin Privileges (GDAP) are a set of customisable permissions that lend elevated privileges for an outside party to access a tenancy further, within a secure Zero Trust cybersecurity framework. This is usually done between the distributor and end user or the reseller and end user. GDAP provides elevated access to a tenancy so that the support team in Leader Cloud may perform actions such as raising support requests to Microsoft, resetting passwords in Entra ID, checking mail traces on Exchange Online, and much more. GDAP is further split between security policies, whereby you can assign users on your Partner Center to specific groups that may receive GDAP permissions.
Hierarchical explanation of how GDAP works (Microsoft, 2025)
A common misconception is that GDAP is required to be compliant within the reseller channel. This is false, as without GDAP, you are still able to provide licensing to your clients. The confusion stems from another relationship link that is usually run, known as the “Partner Relationship Link,” which adds an end user’s tenancy to Leader Cloud’s. If the GDAP relationship expires, Leader Cloud support may simply re-request it when it is needed during a support case.
If you wish to create a GDAP relationship for your client, please go to partner.microsoft.com, find your client, and select “Admin Relationship,” whereby you can now select “Request a New Relationship” and fill in the details you require. You can select the name, the duration of how long you wish to have the relationship last (730 days is the max number), the Entra ID roles that the relationship requires, and if you wish to enable auto-extend.
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Add this Microsoft Event.
Reimagine Your Copilot CSP GTM: An Exclusive Microsoft Event for Our CSP Community
We’re happy to share some exciting news from Microsoft! They are hosting an exclusive event tailored specifically for our Cloud Solution Provider (CSP) community: Reimagine Your Copilot CSP GTM. This is a fantastic opportunity for you to stay ahead with the latest advancements and strategies in the Microsoft ecosystem.
Event Details
- Date: 30 January 2025
- Time:
Event Highlights
Join distinguished Microsoft leaders, Sela Gu, Senior Director of AI at Work CSP, and Daniel Vargas Gonzalez, Senior Director of Modern Work Marketing. Alongside them, the AI at Work for CSP/SMC Team will be present to guide you through the event. Engage directly with a panel of Microsoft experts during a live Q&A session, where your most pressing questions will be addressed.
Why You Should Attend
Discover the Latest Features
Dive into the newest advancements in Microsoft 365 Copilot. Understand how these cutting-edge features can revolutionise your service offerings.
Enhance Your Offerings
Learn how to leverage these innovations to elevate your services, providing greater value to your clients and driving your business success.
Partner Growth Support
Gain valuable insights into Microsoft’s ongoing investments aimed at supporting your growth as a trusted partner. Discover resources and programs designed to help you scale your business effectively.
Don’t Miss This Opportunity!
This event is your gateway to learning, connecting with fellow CSP partners, and utilising the latest Microsoft tools to enhance your business operations. Whether you’re looking to expand your service portfolio or seeking strategies to drive growth, this event has something for everyone.
Save Your Seat Today
Ensure your participation by registering now. Select your preferred time slot and receive notifications when the session content becomes available on-demand. Don’t wait—secure your spot today to take full advantage of this exclusive opportunity.
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Stay in the loop with the latest updates by subscribing to the AI @ Work CSP Insider newsletter. Receive exclusive information on products, programmes, promotions, and events tailored specifically for our CSP partners.
We’re excited about this opportunity and look forward to your active participation. Let’s continue to build a successful partnership and drive innovation together.
