Atera
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Atera
Atera is a unified RMM and PSA platform that gives MSPs everything they need to monitor, manage, and support their customers — in one powerful, easy-to-use interface. From patch management and automation to AI-powered ticketing and remote access, Atera replaces multiple tools with one streamlined solution that scales with your business.
What makes Atera different? Unlike legacy platforms that charge per device, Atera’s flat-rate, per-technician pricing lets you manage unlimited endpoints without extra fees — helping you grow your customer base without growing your software costs.
What is RRM?
RMM stands for Remote Monitoring and Management. It’s how you keep track of your clients’ devices, networks, and systems — even when you’re not on-site. With Atera’s RMM, you can:
Monitor endpoints, servers, and devices in real-time
Set up alerts for downtime, disk space, CPU spikes, and more
Automate patching and software updates across all clients
Access devices instantly with built-in remote support tools
If you’re still manually checking machines or waiting for clients to call when something breaks — RMM changes the game.
How it works
What is PSA?
PSA stands for Professional Services Automation. It’s the operational side of your IT — how you track tickets, manage time, bill clients, and stay on top of your workload.
Atera’s built-in PSA includes:
No more spreadsheets, email threads, or clunky tools. PSA keeps your team organised and your clients happy — all in one place.
Leader Cloud brings Atera to Australian Channel Partners with local support, fast provisioning, and enablement programs to help you hit the ground running. Whether you’re replacing a patchwork stack or just getting started with RMM, Atera is your all-in-one platform to simplify operations, reduce overhead, and boost profitability.
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Ticketing and SLA management
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Time tracking and technician scheduling
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Contract and billing tools
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Customer portals
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Real-time reporting
Atera’s Copilot & Autopilot
Atera Copilot is an AI tool built directly into the platform to help IT teams reduce time spent on tickets, improve consistency across technicians, and build up internal documentation automatically.
When a ticket is created, Copilot immediately analyses relevant data — including system info, ticket history, and conversation threads — and generates a suggested response. It includes next steps, common fixes, and troubleshooting suggestions based on the specific issue. This helps technicians respond faster and more accurately without needing to search through past tickets or documentation manually.
After the issue is resolved, Copilot creates a full summary of the problem, the resolution steps, and any tools or scripts used. This information is automatically saved, so your team has a clear reference if the same issue appears again. It builds your internal knowledge base without requiring technicians to write up notes after every job.
Copilot also supports scripting. You can ask it to create PowerShell or Bash scripts based on what you want to achieve — such as running scans, restarting services, or applying fixes. If the script doesn’t run correctly, Copilot can identify the error, fix the code, and re-run it automatically.
These features allow teams to:
Respond to tickets more efficiently
Reduce duplicated effort across customers
Save time on documentation
Deploy and fix scripts without needing deep scripting knowledge
For MSPs that are short on time or running lean teams, Copilot helps reduce the manual work involved in resolving, recording, and repeating technical tasks.
Feature Overview
Atera brings together all the essential tools MSPs need to manage IT environments efficiently — in one platform, with one price. No bolt-ons. No per-device fees. Just everything you need, ready to go.
RMM: Monitor and manage endpoints from anywhere, in real-time
PSA: Track tickets, time, SLAs, and contracts in one place
Flat-Rate Pricing: Pay-per-technician – not per device
Automation: Automate patching, maintenance, and scripts to save hours
Reporting: Real-time dashboards & asset tracking across all customers
Why switch to Atera?
Partners all across Australia are moving to Atera because it addresses the everyday operational challenges that slow them down — from juggling multiple tools and unpredictable costs to manual, repetitive work. Atera combines RMM, PSA, remote access, scripting, reporting, and automation into one unified platform, eliminating the need for separate systems and simplifying workflows.
Its per-technician pricing model provides predictable, scalable costs that don’t increase as device counts grow. With built-in AI tools like Copilot and Autopilot, you can automate ticket responses, generate scripts, and resolve common issues without manual intervention — saving time and reducing ticket volume.
Atera is fast to deploy, easy to use, and designed for real-world IT teams, helping even the leanest teams deliver efficient, high-quality service at scale.
Why Buy Atera from Leader Cloud?
When you buy Atera through Leader Cloud, you’re not just getting access to the platform — you’re getting a better deal and better support.
As an authorised Atera distributor, we offer preferred channel pricing, which means you’ll pay less than going direct. You also get access to local support, onboarding help, and dedicated account management to make sure your rollout is smooth and your team is set up for success.
We’ll help you:
Access exclusive partner pricing not available through retail
Get started quickly with onboarding and training
Resolve issues faster with Australian-based support
Maximise ROI by helping you package and sell Atera as part of your services
Buying Atera through Leader Cloud means better margins, better support, and a partner who understands how MSPs operate.
Contact us at Sales@leadercloud.com.au or click the link below to start your free 30-day Atera trial – no credit card required.
