Copilot lands, people try the chat box, and then it quietly becomes another licence on the invoice.
For an MSP, that is a problem you feel later. Low usage means a hard renewal, weak advocacy, and no natural reason to expand the account.
Copilot Unleashed exists to fix that. It is our monthly deep dive into the full Microsoft 365 Copilot ecosystem, and it is back on Tuesday 13 October at 1:30pm AEST.
The whole ecosystem, not just the chat box Copilot is not one product. It spans the apps your customers already open every day, plus agents, Copilot Studio and the newer capabilities Microsoft keeps adding. We map it out so you can see what your customers have, what they are missing, and what is worth selling next.
How Microsoft Graph makes Copilot actually useful This is the part most partners struggle to explain. Graph is what lets Copilot draw on a customer’s own mail, files, meetings and chats, inside their existing permissions and compliance boundary. Once you can explain that clearly, the “why is this better than free AI” objection largely disappears.
Where the stickiness and the upsell sit Adoption is the lever. When usage goes up, renewal risk goes down and expansion becomes an obvious next step. We will point out the practical places to start those conversations with accounts you already manage.
MSPs, resellers and technical or sales staff who are selling Microsoft 365 Copilot, or who want to move customers past first use and into real adoption.
Tuesday 13 October 2026
1:30pm AEST
Live on Microsoft Teams
Presented by Hedy Musa, Leader Cloud
Cannot make it live? Register anyway and we will send you the recording and session notes.