Most people have now met Copilot. They’ve asked it to summarise an email, draft a reply, or pull together a quick report. It’s useful, and it saves time.
But there’s a bigger shift happening, and a lot of MSPs are about to miss it.
Copilot answers questions. Agents take action.
That single difference is where the real opportunity sits, both for the customers you support and for the revenue you can grow.
So what actually is a Copilot agent?
Think of standard Copilot as a very capable assistant that waits for you to ask. You prompt, it responds.
An agent is different. You give it a goal, a set of instructions, and access to the right information, and it goes and does the work. It can follow a process, make decisions along the way, and complete a task from start to finish without someone guiding every step.
In plain terms, Copilot helps you do the work. An agent does the work for you.
Why this matters for MSPs
For years, adding AI automation for a customer meant hiring developers or standing up complex projects. That put it out of reach for most small and mid sized businesses, and out of scope for a lot of MSPs.
Agents change that. They give your customers a low code path to real automation, and they give you a new service you can package, price, and sell.
That could mean an agent that handles first line customer queries, one that keeps internal documents up to date, or one that pulls together weekly reporting on its own. These are everyday problems your customers already have, and now there’s a practical way to solve them.
It’s a new revenue stream that fits neatly alongside the Microsoft work you’re already doing.
See one built live
Reading about agents is one thing. Watching one come together is another.
On Wednesday 19 August, we’re running a free live session where we build a working business agent from scratch, from the first prompt right through to publish. No heavy setup, no developer required, just a clear look at how it’s done and how you can do the same.
In this session you’ll get:
The details
Whether you’re already selling Copilot or just starting to explore it, this session gives you a practical head start on one of the biggest opportunities in AI right now.
Save your seat below. Can’t make it live? Register anyway and we’ll send you the recording.