Your customers have heard about AI agents. Many of them are still trying to work out what they can actually do with them.
Microsoft’s latest Copilot Studio updates make that answer much clearer. Customers can now automate complete business processes and build apps just by describing them. They also get better security and control while they do it.
For MSPs and IT partners, this is more than a product update. It opens up new conversations and new services, and it’s a chance to become the partner your customers rely on for AI.
Here’s what’s changed and why it matters to your business.
Copilot Studio has a new advanced agent option called the GitHub Copilot harness. It’s designed for complex work with several steps, the kind of process that doesn’t fit neatly into a simple question and answer.
Instead of following a fixed script, these agents plan the steps themselves and adjust as they go. That makes them a much better fit for real business processes, where things rarely go the same way twice.
Your customers’ existing agents won’t change. This is a new option they can choose when the work calls for it.
What this means for you: customers who have outgrown basic agents now have somewhere to go next. You can help them find which processes are worth automating and then build the agents to handle them.
This is the update your customers are most likely to get excited about.
In Copilot Studio, customers can now describe the app they need and then refine it by chatting. There’s no long development cycle and no complex setup to begin with.
Just as importantly, these apps are hosted and governed securely inside the customer’s Microsoft 365 tenant. That keeps business data where it belongs, which matters to every customer you speak to.
What this means for you: small internal apps that used to be too expensive or slow to build are now within reach. You can help customers turn ideas into working tools quickly while you keep governance in place.
As customers use more AI, the first question from their leadership is usually about control. Microsoft has added some important features here:
What this means for you: security and governance give you a natural way into the conversation. When customers trust how their AI is managed, they’re more willing to invest in it.
The new harness uses Copilot Credits, based on usage, starting from the build stage. It isn’t covered by a Microsoft 365 Copilot licence.
Admins can set limits and track spend in the Power Platform admin center, so customers stay in control of costs.
What this means for you: customers need help to understand this billing model, set sensible limits and avoid surprises. That’s a valuable advisory service you can offer, and it builds trust over time.
These updates give MSPs clear new ways to grow:
Your customers will start asking about these features soon. The partners who can explain them simply, and show how they solve real business problems, will win those conversations.
You don’t need to work it all out on your own. The Leader Cloud team can help you understand where Copilot Studio fits in your offer and how to take it to your customers.
Talk to your account manager today and let’s get you ready.
Preview features may change before general release.