Why MSPs Are Quietly Switching From TeamViewer to Splashtop

For years, TeamViewer was the safe choice. Customers knew the name. Techs knew the tool. Nobody got fired for recommending it.

In 2026, that’s changed.

Renewal quotes are landing harder. Perpetual licences are gone. And a steady stream of Australian MSPs are quietly moving customers across to Splashtop — and not telling their TeamViewer rep about it.

Here’s what’s driving the switch, and why it might be time to take a serious look.

Here’s the honest comparison.

The 30-second version

If you’ve only got a minute, here’s the short of it:

• Splashtop is significantly more affordable than TeamViewer at every comparable tier — often by a multiple, not a percentage.
• TeamViewer killed perpetual licences on 31 December 2025. Customers who paid for “lifetime” access were pushed onto subscriptions.
• Splashtop runs in the cloud or fully on-premises — handy for customers in regulated industries.
• It’s ISO 27001, SOC 2, GDPR and HIPAA aligned, with Essential Eight and IRAP readiness built in.
• Right now: 6 months free On-Prem licences for Leader Cloud partners and MSPs.

Read on for the full picture.

1. The pricing gap is too big to ignore

Let’s start where it hurts.

Splashtop’s entry-level remote access plan comes in at roughly a quarter of TeamViewer’s equivalent tier — and the gap widens at every level above. Scale that across a customer fleet and the annual savings move into five-figure territory before you’ve even started negotiating. That’s either margin you keep, or a sharper renewal quote you put in front of your customer.

For an MSP, that gap is either:

• Saved cost you pass to your customer to win the renewal, or
• Margin you keep in a bundled managed service.

Either way, it’s a conversation worth having.

2. Customers feel safer on Splashtop than they did on TeamViewer

TeamViewer’s brand has taken hits in recent years — frequent pop-ups, surprise renewals, and the perpetual-licence shutdown didn’t help.

Splashtop quietly built the security stack that compliance officers want to see:

• ISO 27001 certified
• SOC 2, GDPR and HIPAA compliant
• TLS 1.2 + 256-bit AES on every session
• 2FA, SSO, SIEM support, session logging
• Sovereign cloud aligned with the Privacy Act, ISM and Essential Eight Maturity Model — and IRAP-ready
• Member of the Microsoft Intelligent Security Association (MISA)

If you’re pitching to councils, healthcare, education or anyone touching Essential Eight, this stack does a lot of selling for you.

3. Cloud, on-prem — or both

Some customers can’t (or won’t) put remote access in the cloud. That used to mean an expensive enterprise conversation.

With Splashtop, on-prem is part of the standard line-up:

• Cloud — hosted on AWS with global relays
• On-prem — via Splashtop Gateway, fully self-hosted

TeamViewer’s on-prem options sit largely inside its enterprise Tensor product. Splashtop makes on-prem accessible to mid-market and even SMB deals — which opens up a whole new set of opportunities for partners.

4. The performance just feels better

Performance is the silent reason users complain. Splashtop is built around 4K streaming at 60fps, designed for graphics-heavy apps in design, media, engineering and education.

TeamViewer is reliable, but reviewers regularly call out pop-ups and bandwidth sensitivity as ongoing pain points.

When customers say “remote support feels laggy,” it’s usually the tool — not the internet.

5. There’s a recurring services play (without buying a full RMM)

This one’s MSP-specific.

Splashtop’s Autonomous Endpoint Management (AEM) add-on lets you deliver:

• Real-time patching for Windows, macOS and third-party apps
• Endpoint policies, ring updates and automated approvals
• 1-to-many actions across your fleet
• Dashboard insights and inventory reporting

If you don’t have a full RMM (or want to package proactive maintenance into a lighter managed plan), AEM is a clean, affordable way to monetise patching and compliance — without paying ConnectWise or NinjaOne pricing.

TeamViewer doesn’t have a direct equivalent at this price point.

6. The “what about TeamViewer’s strengths?” question

Let’s be fair — TeamViewer still has a couple of clear wins:

• AR-assisted troubleshooting for field service
• Industrial IoT/OT support at scale
• Tensor-based enterprise integrations in legacy environments

If your customer base is heavy in field service or industrial IoT, TeamViewer still belongs in the conversation.

For most Aussie MSPs serving SMB, mid-market, education, healthcare and professional services? Splashtop wins on every measure that matters.

Why this matters in 2026

Renewal season is a great time to revisit the tools you’ve recommended for a decade. The remote access market isn’t standing still — and customers will eventually ask why their TeamViewer bill keeps climbing.

Better to lead that conversation than be on the back foot during it.

Try it before your next renewal quote

Right now, Splashtop is offering Leader Cloud partners and MSPs 6 months of free On-Prem licences. If you transact or your customers buy additional licences during that window, the free period extends another 6 months.

It’s the easiest way to test Splashtop against TeamViewer in your own environment — and walk into your next renewal call with real numbers — your numbers, not list price.

Talk to a Leader Cloud specialist to claim your free licences and request the 2026 partner price list.